COVID-19 POLICIES

With the current state Alberta is in, we as a private business will still require staff and customers to wear a mask at all times. Please note that we have the right to refuse service to anyone that is showing symptoms of illness and will treat it in the same way we would an intoxicated player. Thank you for your understanding.

WHAT COGNITO ESCAPE GAMES IS DOING

  • All bookings are private and limited to a maximum of 8 players.
  • Staff and customers will be required to wear a mask at all times.
  • Hand sanitizer stations will be available in our lobby and games.
  • We have modified certain puzzles throughout our games to adjust for the current situation.
  • The time between each booking has been increased to allow for thorough cleaning.
  • We will not be accepting any cash payments but a debit/credit machine will be available on site. However, we recommend you book and pay online to make this process much faster.
  • Cancellations will be handled on a case-by-case basis.
  • We will not be accepting any walk-ins so that we can avoid any groups crossing paths in our lobby.
  • For the month of August and September we will only be open on Fridays, Saturdays, and Sundays.

WHAT YOU CAN DO TO HELP

  • If you are not feeling well, please let us know as soon as possible by calling us at (587) 351-4263 or emailing us at contact@cognitoescape.ca.
  • Since the time between each game has been increased to allow for cleaning, we will be much more strict with late arrivals. Please show up 10 to 15 minutes before your scheduled start time so that our staff can go over the new house rules.
  • All players will be required to wear a mask at all times so please make sure you have one on hand.