Please show up about 10 minutes in advance so that you can receive a briefing before your scheduled game time.
If you are late for your booking, then that amount of time will be subtracted from your game time.
Our bookings are private, meaning it’ll only be your party in the escape game.
We’ve designed each of our games for a certain number of players. By default, our Bookings page is set to the recommended number of players, as these group sizes provide an optimal game experience. You can call us if you’re interested in a different group size and we’ll do our best to accommodate your request.
Requests made within a week of the booking will be eligible for store credit. No refund will be given for no-shows or cancellations made less than 2 hours in advance. This cancellation policy applies per person, so please contact us right away if part of your party is unable to attend.
Currently we do not accept walk-ins. We recommend that you book in advance for our escape games or call in advance to see if you can get a last minute booking in.
There is a parkade available right beside our location. Free street parking is also available all around us but access is dependent on which direction you are coming from on 14th Street.
Our location as well as our games are wheelchair accessible. Please contact us prior to booking so that we are able to make accommodations to our escape games for your party.
Enjoy a free play at Cognito Escape Games on your birthday! This offer is valid one week before and after your birthdate. Contact us to make arrangements (minimum room requirements must be met). Valid photo ID will be required.